Help Center and FAQ
Last updated: October 30, 2026
Quick answers to common questions. Can't find yours? Email support@badgerbeaver.com or call (937) 706-0957. For quotes, email sales@badgerbeaver.com.
Ordering
1. Do I need an account to order?
No. You can check out as a guest. An account lets you see your order history, save addresses, and manage tax-exemption documents. Your cart is saved either way so you can pick up where you left off.
2. How do I sign in?
We email you a one-time passcode (OTP). Enter it on the sign-in page and you are in. There is no password to remember.
3. How do I place an order?
Find your item, add it to your cart, enter your ZIP code, and check out. Shipping is shown before you pay. See How to Order for a walkthrough.
4. Can I get a quote instead?
Yes. For larger orders, special items, or if you simply want pricing in writing, send a request to sales@badgerbeaver.com or use the quote request page. See Request a Quote.
Payment
5. Which payment methods do you accept?
Cards, Apple Pay, Google Pay, Link, Klarna, Affirm, Cash App Pay, and PayPal. Some options may not appear for every order.
6. When am I charged?
At checkout your payment is authorized (held), not charged. You are charged once your order is confirmed. If only part of your order can be confirmed, you are charged only for those items and the rest of the hold is released. See Payments and Holds.
7. What if my payment hold expires?
Holds can expire. If that happens we may email you a link to re-authorize the payment so your order can continue.
8. Do you charge sales tax?
We collect sales tax on deliveries to Connecticut only. If your organization is tax-exempt, you can submit a certificate for review. See Tax Exemption.
Shipping
9. Where do you ship?
Within the United States only.
10. How much is shipping?
Orders of $99 or more (after discounts) ship free on non-freight items. Otherwise shipping is calculated per item for your ZIP code, or $9.99 for ground standard. You see the shipping cost at checkout before you pay.
11. What are freight items?
Large or heavy items that ship by freight. We do not charge freight at checkout. We send you a freight quote and charge only after you accept it. See Freight and LTL.
12. Why did my order come in more than one package?
Items may ship from different locations and can arrive in separate packages, on different days. You will not pay extra shipping for that.
13. How do I track my order?
Use the tracking link in your shipping email, or visit Track Your Order. See Order Tracking Help if something looks off.
Returns and warranty
14. What is your return policy?
Return eligibility, window, and conditions vary by product. They are shown on the product page and locked onto your order when you buy. To start a return, contact support to get an RMA. Approved refunds go to your original payment method after inspection. See Returns.
15. My item arrived damaged or is wrong. What now?
Contact us as soon as you can with your order number and photos. We will help with a replacement or refund as appropriate.
16. Does my product have a warranty?
Most products carry the manufacturer's warranty, which we pass through as the manufacturer states it. See Warranty.
Discounts
17. Do you have a welcome offer?
New customers get 10% off their first order, up to $50. It cannot be used on quoted items or combined with another promotion. See Promotions and Discounts.
18. Do you price match?
Yes, under conditions. We take 2% off the matched price, up to $10 per order. See Price Match.
Account and privacy
19. How do I stop marketing emails?
Click unsubscribe at the bottom of any marketing email. You will still get order-related emails. See Email Preferences.
20. How do I make a privacy request?
Use Your Privacy Choices or email support@badgerbeaver.com. See our Privacy Policy.
Products and safety
21. Are your product specifications accurate?
We aim for accuracy. Specifications come from manufacturers, who may change them. If something looks wrong, tell us.
22. Why do some products show a California Prop 65 warning?
Where required, we display the warning on the product page. See Product Safety and Prop 65.
Business
23. Do you offer business accounts?
You can order as a business customer with a regular account or as a guest. For other account options, contact us. See Business Accounts.
24. Can I order in volume?
Yes. Send your list to sales@badgerbeaver.com. See Bulk and Volume Orders.
25. I am a manufacturer. Can I sell through Badger & Beaver?
Possibly. See Sell with Badger & Beaver.