Freight and LTL Shipping

Some products are too large or heavy for standard parcel delivery. They ship by freight, often as LTL (less-than-truckload). This page explains how that works with us.

How it works

1. Order as usual. Freight items do not add a shipping charge at checkout.
2. We send a freight quote. After you order, we email you a quote for shipping the freight item to your address.
3. You decide. You are charged for the freight item only after you accept the quote.
4. We ship. After you accept, we arrange delivery and send tracking when available.

Your payment authorization (hold) is explained in Payments and Holds.

Free shipping and freight

Free shipping on orders of $99 or more applies to non-freight items. Freight items are handled by quote.

Preparing for delivery

Freight delivery is different from a parcel at the door. Plan for:

• Access: is there a loading dock, or will the truck need to unload at curbside? Tell us about any limits at your location.
• Equipment: you may need a forklift, pallet jack, or helpers to move the shipment.
• Someone to receive it: the carrier may call ahead to arrange a delivery time.
• Inspection: look over the shipment and note any damage on the carrier's paperwork before signing.

Damage and shortages

Note any visible damage or missing pieces on the delivery receipt, take photos, keep the packaging, and contact us right away at support@badgerbeaver.com or (937) 706-0957.

Returns

Returning freight items can involve extra steps, such as scheduling a pickup. Contact us before arranging anything. See Returns.

US only

We ship within the United States only.

Questions

Email sales@badgerbeaver.com for freight quotes, or support@badgerbeaver.com for help with an order.