Returns & refunds
Ordered the wrong part? Changed your mind? You have 30 days from delivery to send it back — no restocking fees, no hassle.
30-day window
Start your return within 30 days of delivery. Items must be unused and in original packaging — the way they arrived.
Easy to start
Contact us with your order number and the item you're returning. We confirm your return authorization and the return address within one business day.
Refund in 5–10 days
Once your return is received and inspected, we refund your original payment method within 5–10 business days. You'll get an email confirmation the moment it posts.
Return shipping
Return shipping is the customer's responsibility for change-of-mind returns — we recommend a tracked service and keeping your receipt until the refund posts. If the item arrived damaged, defective, or wrong, we cover return shipping in full and rush a replacement or refund, your choice.
What can't be returned
- Items that have been installed, used, or modified — if it was cut, wired, mounted, or put into service, it can't go back.
- Items missing parts, manuals, or accessories from the original packaging.
- Cut-to-length goods (wire, cable, chain, rope, hose) and items mixed or tinted to order.
- Hazmat and chemical products once the seal is broken, per carrier regulations.
Defective items & warranties
Manufacturer warranties are honored on every brand we sell. If a tool or component fails under normal use, reach out with your order number, the item, and a description of the failure. We'll handle the warranty claim with the manufacturer and keep you updated until it's resolved.
Exchanges
Need a different size, voltage, or fitting? Tell us in your return request and we'll set up the exchange as a single smooth swap — return label for the original, new order for the replacement, with the price difference settled either way.