Order Tracking Help

Here is how to follow your order and what to do if something looks off.

Where to find tracking

• Shipping email. When an item ships, we email you tracking details where available.
• Track page. Visit Track Your Order and follow the prompts.
• Your account. If you signed in, your order page shows its status.

Order statuses in plain words

• Payment authorized: your payment is on hold. You have not been charged yet.
• Confirmed: we have confirmed your order, and the confirmed amount is charged.
• Shipped: your item is on its way.
• Delivered: the carrier reports delivery.
• Freight quote sent: we sent a freight quote and are waiting for you to accept it.

Separate packages

Items in your order may ship from different locations and arrive in separate packages, on different days, with different tracking numbers. That is normal and does not cost extra shipping.

If tracking has not updated

Carrier tracking can take some time to show movement after a label is created. Give it a bit, and then contact us if it still shows nothing.

If a package is late or missing

Check with neighbors or your receiving area, then contact us at support@badgerbeaver.com or (937) 706-0957 with your order number and we will look into it.

If your package is damaged or wrong

Keep the packaging, take photos, and contact us. See Returns.

If you did not get an email

Check your spam folder. Make sure the email address on your order is right. Contact us if you still cannot find it.

Payment questions

If you see a hold on your card but no confirmation, or a link asking you to re-authorize payment, see Payments and Holds.